EBACE Cabin Crew Conference

Recognizing the importance of flight attendants and the benefits of sharing information, this will be an inspiring and stimulating EBACE Cabin Crew Conference where all those working or supplying to the sector can air concerns, explore solutions and discuss evolving trends in the sector. The one day conference – an annual event – will include lively speeches, panel presentations and interactive sessions where those involved in the industry will be encouraged to share ideas, experience and information.

Monday, May 19, 2014 – 10:00 – 19:00
Geneva Palexpo, Congress Centre, Room G

The European Corporate Flight Attendant Committee, a subcommittee of NBAA’s Flight Attendant Committee, will again present the annual EBACE Cabin Crew Conference, a program on issues relevant to business aviation cabin crew operations that will address the following topics: safety, security, service and training. The aim of the conference is to be a single integrated resource of reliable information for European business aviation flight attendants, which will enhance and improve the industry. Members of the committee include training and catering experts as well as experienced flight attendants who strive to improve the breadth and depth of knowledge for this essential and influential sector of the business aviation market.

EBACE Cabin Crew Conference Pricing

A separate payment and registration, which includes continental breakfast, lunch and workshop materials, but which does not include registration for EBACE, is required for this one-day event. You do not have to attend EBACE or be an EBAA Member to participate in this Conference.

Registration fee: $25 for EBAA and NBAA Members

Register now for the EBACE Cabin Crew Conference.

Conference Agenda

* Denotes speaker has been invited, but is unconfirmed.

10:00 – 10:45

Welcome and Introduction

Presented by: Brian Humphries, EBAA President; Paul Milverton, GAMA Aviation

Brian Humphries will present a European update with an emphasis on safely operating in this regulatory environment. His unique expertise and experience in this theatre will provide attendees with critical insights and information that are directly related to safe operations worldwide.

10:45 – 11:30

International Security Travel Issues

Presented by: Dr. Walid Phares, International Security Specialist

After a welcome and introduction of the Conference, Dr. Walid Phares, acclaimed author and international security specialist, will provide insights into strategic threats to worldwide business aviation operations. Dr. Phares will explain current and future potential security threats that aircrews need to know to set up their action plan to avoid these issues.

11:30 – 11:45

Morning Break

11:45 – 12:15

Effective Communications for Catering Success

Presented by: Daniel Hulme, Alison; Price on Air; Paula Kraft, Tastefully Yours Catering

When is a lemon not a lemon? When you order catering, how can you guarantee success when your communications are garbled and unreadable? Hulma and Kraft will explain the differences and guide you through the process to achieve success in your food selection and service. Break through the cultural and language differences to get what you want for mission success.

12:15 – 12:45

Food Safety and Operations in the Business Aviation Industry

Presented by: Yasmin Milner

This session will share expertise in food safety and provide the cabin crew with handling and preparing standards to ensure your crew and passengers receive the safest possible meals inflight. Milner will explain how to work with the restaurant/catering group to have a successful flight for all involved.

12:45 – 13:45


This will be a networking lunch designed to maximize interaction and enjoyment for attendees.

14:00 – 15:00

Mission Success in This Fast Paced Business Aviation Environment – RAF Red Arrows Team Manager

Squadron Leader Ruth M. Shackleton of the RAF Red Arrows will talk about her journey from flight attendant with Saudi Arabian Airlines to Team Manager for the Red Arrows (including some behind the scenes with the Red Arrows teamwork). She will show how the well organized effort of an international touring flight team works to ensure the mission success in a fast paced aviation environment.

15:00 – 15:45

Master Chocolatier from Marsden Catering from Zurich, Switzerland

This fine Swiss Chocolate presentation will guide you through the process of creating and selecting the finest chocolates. This performance from previous conferences has been a delight for all attendees!

15:15 – 15:30

Afternoon Break

15:30 – 16:00

Flight Time Limitations – What Rules Does Business Aviation Need to Ensure Safety and Efficiency

Moderated by: Doug Carr, NBAA and Dannys Famin (Unijet); Jean Marc Cluzeau (EASA)

This will be an update on the proposed rulemaking process on establishing crew duty and rest times for air crew. EASA and the business aviation community will be working together on establishing these rules for the safest and efficient work of European Business Aviation Operations.

16:00 – 17:30

Roundtable Discussion

Moderated by: Paul Milverton, Gama Aviation; Daniel Hulme, Allison Price On Air

The entire group will be invited to ask any questions help all attendees work together in the current worldwide environment. The conference will conclude by discussing and sharing ideas to enhance operations in Europe.

17:30 – 19:00

Closing Cocktail & Networking